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Accessibility

Disabled Parking, Toilets & Wheelchair Access

At Liverpool ONE we have multiple disabled parking spaces, as well as toilets with an electric hoist, sensory aids and more to give you a comfortable experience.

Liverpool ONE also offers one of the only Adult Change Facilities in the North West.


We understand that some additional measures we need to implement to make Liverpool ONE COVID Safe may add additional challenges to getting around Liverpool ONE. Click here for more information if you’re planning to shop with us and need some help.

Liverpool ONE is for everyone. That’s why we have a number of ramps and lifts for wheelchair access, to allow full estate entry. Shopmobility, our accessibility partners, also offer a full service from their centre, located on Level 3 of the Liverpool ONE Q-Park car park. This is the ground floor when accessing via the Q-Park entrance next to the Sugar House Steps, but lifts are available to access every level. Please be aware that Shopmobility is CLOSED due to the current situation. 

Within each of our three car parks, disabled parking spaces are available as follows:

  • Q Park Liverpool ONE – L1 8LT (underneath Chavasse Park, accessed from Strand Street) this car park has 81 disabled parking spaces.
  • John Lewis – L1 8DH (Liver Street) – this car park has 28 disabled car parking spaces.
  • Hanover Street – L1 4AF (off Hanover Street) – this car park has 3 disabled car parking spaces.

All three of city centre car parks are secure and open 24 hours a day.

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