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Liverpool ONE

Customer feedback is invaluable to us in helping to drive the continuous improvement of Liverpool ONE as a place to visit, and to fulfil our mission to provide the best experience in the UK. If you have a question about Liverpool ONE or any feedback that you’d like to share, you can email us or write to us at the address below or pop into the Information Centre located on Wall Street.

Our Customer Service Team is on hand to respond to any questions you might have about Liverpool ONE and will always respond to you as soon as they can. It’s our aim to respond to all customer enquiries within two working days at the very latest, but if it’s going to take a little longer to provide you with a response, we’ll be sure to let you know when you can expect to hear from us.

Information Centre 

Liverpool ONE
Wall Street
L1 8JQ

0151 232 3100

Lost Property

Any lost property which is not claimed within 30 days of being found will be auctioned/donated to charity, if you have any queries or have lost anything within Liverpool ONE please contact