Guest Services

Our dedicated Guest Services team are located at Liverpool ONE, and are on hand to provide support and guidance for those looking to explore Liverpool ONE and the wider city. 

Our friendly team are here to welcome visitors across Liverpool ONE, and will also support the existing staff at the offical Tourist Information Centre, offering visitors assistance with locating their favourite shops and services, plus helping with accessibility and other queries including the purchase of Liverpool ONE Gift Cards.

You will find the team both at the Information Centre and throughout Liverpool ONE, so be sure to say hello and our friendly team will help with any queries you may have. 

Customer feedback is invaluable to us in helping to drive the continuous improvement of Liverpool ONE as a place to visit, and to fulfil our mission to provide the best experience in the UK.

If you have a question about Liverpool ONE or any feedback that you’d like to share, we would love to hear from you. You can speak with our dedicated on site Guest Services team, or email

Lost Property

Any lost property which is not claimed within 30 days of being found will be auctioned/donated to charity, if you have any queries or have lost anything within Liverpool ONE please contact

Guest Services Hours:

Monday:  09:00 – 20:00
Tuesday:  09:00 – 20:00
Wednesday:  09:00 – 20:00
Thursday:  09:00 – 20:00
Friday:  09:00 – 20:00
Saturday:  09:00 – 19:00
Sunday 10:30 – 17:00
Bank Holidays: 10:00 – 18:00

Liverpool ONE contact details:
0151 232 3100

Liverpool ONE Guest Services Team