Liverpool ONE Gift Card
The Liverpool ONE Gift Card is the perfect gift for every occasion, from Christmas and birthdays to graduations, and more.
Redeemable at many of our 170 stores, restaurants and bars, lucky recipients can treat themselves to whatever they like, at their own convenience – be it new clothes, a meal for two or even a trip to the cinema. Simply load it up with £5 to £500 and your Gift Card is ready to go!
Liverpool ONE Gift Cards can be purchased online or from our friendly team at the Tourist Information Centre on Wall Street.
Please note: Liverpool ONE Gift Cards cannot be used online and expire 12 months after the date of purchase.
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Gift Card FAQs
Where can I purchase a Gift Card?
The Gift Card can be purchased either at our vending machines located at the entrance of the toilet facilities at 5 Wall Street, Liverpool, L1 8JQ , via the Tourist Information Centre on Wall Street or online by clicking here.
What makes the Liverpool ONE Gift Card different to others?
Unlike a store Gift Card which limits you to purchases only at that store, the Liverpool ONE Gift Card can be used in most stores, restaurants or leisure amenities in Liverpool ONE where MasterCard is accepted. A small number of exceptions do apply, please see list below.
What stores do not accept the Gift Card?
Although the Liverpool ONE Gift Card is accepted by many of our stores, restaurants and leisure venues, there are a few exceptions. These exceptions include, but aren’t limited to, the below stores:
3 STORE
BARBER BARBER
BREAD STREET KITCHEN & BAR
COSMO
DIRTY
EE
ESCAPE LIVE
GBK
HOME BARGAINS
JUNKYARD GOLF
KICK GAME
KUONI
MY COOKIE DOUGH
OLIVER BONAS
PENHALIGON’S
S&S NEWS
SAMSUNG
SBLENDED MILKSHAKES
SLIM CHICKENS
SMOKE & DOUGH
STARBUCKS
WATCH WORKSHOP
YO!
Is the Gift Card a credit card?
The Gift Card is a prepaid, single loaded card. It is not a credit card and you cannot reload your Gift Card with additional funds.
How much can I load onto a Liverpool ONE Gift Card?
The Gift Card is a prepaid, single loaded card. It is not a credit card and you cannot reload your Gift Card with additional funds.
Can I give a Gift Card to somebody under the age of 18?
Yes, there are no age restrictions on the use of the Liverpool ONE Gift Card.
How much will it cost to process the order?
Gift Cards bought from our vending machine or at the Tourist Information Centre at Liverpool ONE cost nothing to process. However, if you purchase a Gift Card online, a delivery charge will apply.
What is the minimum and maximum order size?
You can order as many Gift Cards as you wish.
What payment options are available?
We accept all major credit and debit cards including Switch, Mastercard, Delta, Visa, Solo and Visa Electron. We do not accept American Express as a means of payment. Please note: gift cards must be purchased within the UK and the payee is required to have a UK address.
What if I want to buy something that costs more than the value of the Liverpool ONE Gift Card?
Your Gift Card can be used for full or part payment for purchases. If you wish to purchase an item which costs more than the value of your Gift Card, simply let the cashier know how much is on your card so that the difference is deducted before the Gift Card is swiped. For example, if you have a Gift Card with a value of £10 and wish to use it as a means of part payment for an item worth £30, the cashier needs to know the value of the card so that he/she can register that the outstanding £20 will be paid via a different method. If the cashier attempts to take full payment of £30 from a Gift Card with a value of only £10, the card will be declined.
How do I find out how much credit is on my Gift Card?
When you receive you Gift Card for the first time, the value on the card will be recorded on its wallet. If you lose track of how much you have spent, there are three ways to check your balance:
Scan the QR code on the back of the card with your Smart Phone.
Visit www.getmybalance.com and enter your card number into the search facility.
Call the local rate phone number printed on the back of the Gift Card (24 hour service)
Can I use my Gift Card at more than one Liverpool ONE retailer?
Yes, as long as there are sufficient funds remaining on the Gift Card.
Can I add more money onto the Gift Card?
No, but you can purchase a new Gift Card.
I have lost my Gift Card what do I do?
Call the Customer Service local rate phone number on the reverse of the card to cancel the Gift Card as soon as you can. The line is open 24 hours a day, seven days a week. You will need to know your Gift Card number and provide proof of purchase so you will need to provide some details about the purchaser. You may also be required to provide additional information relating, for example, to when the Gift Card may have been used as well as its balance. Provided the funds have not been redeemed, a new Gift Card will be forwarded to you via Royal Mail.
How long can I use the Liverpool ONE Gift Card?
Your Gift Card expires 12 months from the date of purchase. The purchase date will be recorded on the reverse of the Gift Card when it is bought. If purchased online, the purchase date will be recorded on the reverse of the Gift Card. When purchasing your card from the Liverpool ONE Vending Machine, please retain the paper receipt as this is your record of the purchase date. PLEASE ALSO REMEMBER TO COLLECT YOUR GIFT CARD FROM THE VENDING MACHINE SLOT, BEFORE LEAVING.
What happens when I spend all of the funds on the Liverpool ONE Gift Card?
Your Gift Card will no longer be accepted as a form of payment.
How will I know the original value of my Liverpool ONE Gift Card?
We provide a card sleeve on which a card’s original value will be recorded. You can also go to: www.getmybalance.com to check purchase date and value or scan the QR code on the back of the card with a Smart Phone.
Why do I need to keep track of my balance? Can the store tell me the balance like they can on their own retailer gift cards?
Yes they can. If a store runs a one penny transaction on your Gift Card, its value will be recorded on the receipt and no money will be taken from your Gift Card. The remaining balance will also appear at the bottom of all till receipts.
Can returns be refunded onto my Gift Card?
In most cases this is possible, but please check with the retailer prior to purchase. REFUNDS CAN ONLY BE PROCESSED ONTO THE GIFT CARD USED TO MAKE THE PURCHASE. PLEASE, RETAIN YOUR CARD UNTIL YOU ARE SURE YOU WILL BE KEEPING YOUR PURCHASE.