Accessibility facilities to help your visit

Liverpool ONE is on a journey working with partners, experts and visitors with accessibility needs, to make Liverpool ONE and the city as welcoming as possible.

If you require additional access assistance during your trip, please contact us in advance at info@liverpool-one.com and our team will be happy to help.

Accessible and Stoma Friendly Toilets. Changing Facilities

The use of the accessible toilets, the stoma friendly toilets and changing facilities is free. Ask a member of the Guest Services Team to access the facilities.

You can find the toilets on 5 Wall Street next to the Information Centre.

Opening times:

Monday-Friday: 09:00 – 20:00
Saturday: 09:00 – 19:00
Sunday: 10:30 – 17:00

Shopmobility

Liverpool Shopmobility supports people with mobility restrictions through the loan of mobility equipment.

You can find Shopmobility inside Q-Park on Level 3. Shopmobility opening times:

Monday: 10.00am – 5.00pm
Tuesday: CLOSED
Wednesday: 10.00am – 5.00pm
Thursday: 10.00am – 5.00pm
Friday: 10.00am – 5.00pm
Saturday: 10.00am – 5.00pm
Sunday: 11.00am – 5.00pm

Quiet Hour

Over 35 stores are now taking part in the Liverpool ONE Quiet Hour every Friday morning 10am-11am.

The Liverpool ONE Quiet Hour involves reduced or no music, reduced activities and activations and staff on hand to assist.

The introduction of the Liverpool ONE Quiet Hour is a proof of the ongoing commitment to enhance accessibility to make Liverpool ONE as welcoming as possible.

Stores participating in the Liverpool ONE Quiet Hour

Apple
Bath & Body Works
Boux Avenue
Build a Bear
Card Factory
Cass Art
Clarendon Fine Art
Dirty
Dr Martens
Ernest Jones
Everton Two
H Samuel
Hollister
Kiehl’s
KIKO MILANO
Kuoni
Lego Store
Levi’s
MAC
Miniso
Molton Brown
Montirex
My Cookie Dough
Oliver Bonas

Penhaligon’s
Red Run
Specsavers
Superdrug
Superdry
SWATCH
Sweaty Betty
The Body Shop
The Fragrance Shop
The North Face
Under Armour
VANS
Victoria’s Secret

Assistance during your visit

The Information Centre is staffed by a friendly and knowledgeable team, able to assist with all types of visitor enquiry. You can find the information centre on 5 Wall Street.

Opening times: Monday-Friday: 09:00–20:00,
Saturday: 09:00–19:00, Sunday: 10:30–17:00.

Book assistance ahead of your visit with WelcoMe

Liverpool ONE has partnered with free-to-use service WelcoMe to enable visitors with accessibility needs and/or diabilities to notify the Liverpool ONE Guest Services Team of their visit and of any additional support visitors may need, helping to make visits more predictable.

Apps to help you out

Liverpool ONE MyONE

The Liverpool ONE MyONE allows visitors to find out the most up to date directory of shops, restaurants, bars and entertainment venues at Liverpool ONE.

You’ll also be able to find the latest news, events, offers and competitions going on. Download the app today and never miss out anything!

Sociability

Sociability helps disabled people find accessible places. The majority of stores, restaurants, and entertainment venues at Liverpool ONE are included on Sociability.

The online directory provides useful and reliable accessibility information, including toilets and access to stores, allowing visitors to filter results based on their specific needs.

Waymap

Waymap is a navigation app that works indoors, outdoors and underground, providing step-by-step guidance for visitors – including those with visual impairments – to confidently navigate any venue.

Once you install the app, we recommend adjusting settings to match your accessibility needs.

Save 15% on parking

The three Q-Parks within Liverpool ONE collectively offer over 125 disabled car park spaces.

Save next time you park here, simply enter code LIVONE via the link below and save 15% each and every time you visit.

Merseyrail Ticket

Liverpool ONE is minutes away from James Street and 10-15 minutes away from Moorfields, Central Station and Lime Street Stations which also has direct connection to national lines.