Job title: Kiehls Skin Pro
Job type: Full time
Who we are looking for:
- A Skincare Enthusiast: You’re passionate about all things skincare and love sharing your expertise! You’re a pro at giving personalized advice and helping people find the perfect products to achieve healthy, radiant skin.
- A Connection Creator: You’re a natural at building authentic relationships and making people feel comfortable. You love chatting with customers, learning about their unique needs, and helping them create a skincare routine that reflects their individuality.
- A Trendsetter: You’re always on top of the latest skincare and wellness trends. Whether it’s in-store or online, you know how to connect with people and build a community around your passion for skincare.
- A Go-Getter: You’re driven, ambitious, and love a challenge. You’re excited to create innovative in-store experiences and achieve outstanding results.
- A Kiehl’s Ambassador: You’re a true believer in the Kiehl’s mission and values. You’re passionate about our iconic brand and can’t wait to represent it.
What you will be doing:
Skincare Specialist
- Creating Engaging Skincare Experiences: Design and execute innovative, engaging skincare events and activations that drive customer interest and excitement for Kiehl’s products.
- Team Skincare Leadership: Provide expert coaching and guidance to team members on all aspects of skincare, empowering them to confidently deliver exceptional customer service and achieve sales goals.
- Personalized Skincare Consultations: Serve as the go-to skincare expert for customers, offering personalized recommendations to address individual needs.
Elevating Customer Experience
- Delivering the Kiehl’s Experience: Consistently execute the Kiehl’s service model, ensuring a welcoming and personalized experience for every customer.
- Product Expertise and Storytelling: Confidently demonstrate products, immerse customers into Kiehl’s heritage, and offer tailored product knowledge, tips, and techniques to meet customer needs.
- Embodying Brand Excellence: Act as a Kiehl’s Ambassador, providing a personalized customer experience through exceptional service and merchandising standards.
- Staying Trend-Forward: Maintain a strong understanding of the latest skincare and wellness trends to provide expert advice and personalized recommendations.
Driving Retail Performance
- Achieving Sales Targets: Consistently achieve individual and counter sales goals as agreed with your line manager.
- Building Client Relationships: Proactively build authentic relationships with customers, both in-store and through digital channels, fostering loyalty and repeat business.
- Promoting Events and Activities: Inform new and existing customers about upcoming in-store events, promotions, and brand activations.
- Brand Advocacy: Passionately represent Kiehl’s and share your expertise on internal and external social media platforms, adhering to company guidelines.
Operational Excellence
- Teamwork and Training: Actively participate in team efforts and complete all required training programs to maintain up-to-date product knowledge and brand expertise.
- Administrative Responsibilities: Diligently complete daily and weekly administrative tasks, both online and offline, using designated platforms (Tamigo/One Retail).
- Maintaining Counter Standards: Uphold the highest standards of hygiene and housekeeping, ensuring a clean, organized, and inviting counter environment.
How to apply: Apply online here
Closing date: 30 September 2025