Job Title: Retail Advisor
Job Type: Fixed Term, Part Time
Hours per week: 2×16 hours roles available, or 1 x 24 hours.
Job description:
Working for Swatch you will be part of a strong and expanding retail network and working for the world’s largest watchmaking group for one of the world’s most popular brands.
Sales:
- Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
- Ensure good knowledge of all functions of watches and other products.
- Provide reliable information to customers in all matters relating to sales and customer service.
- Help display merchandise as directed.
- Contribute to the store reaching its monthly, quarterly and annual sales targets.
- Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Store.
Security:
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
- Maintain/build a general awareness of products and security hot spots.
- Follow Company policy and procedures for opening/closing the store.
- Maintain correct processing of all deliveries.
Cash Handling/Payment Transactions:
- All transactions to be handled in a responsible and secure way.
- Till functions, cashing up, payments and general duties.
- Dealing with, and handling of, cash, credits cards and international currency.
Care of the Store:
- Ensure the store is kept clean and presentable at all times.
- Back of house and shop floor are both just as important.
- Health and Safety aware.
- Good Visual Merchandising standards.
Communication:
- Adhere to company policies and regulations.
- Attend briefing sessions as directed by your line manager.
- Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
- Be familiar with international customers customs and culture.
Product Knowledge:
- Attend regular training days.
- Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
- Be able to deliver good product knowledge to our customers.
Other:
- To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
Profile
- Essential:
- Positive and outgoing with the ability to naturally converse with customers
- Passionate about providing exceptional customer service, committed to understanding a customer’s needs/expectations with a strong desire to exceed them
- Adaptable with the ability to build strong working relationships within small teams
- Excited to learn about Swatch products and gain a technical understanding of our ranges
- Preferred:
- Have experience within retail and/or fashion accessories
- Be accommodating to shifts, longer trading hours and staying late for events etc.
- Have experience dealing with international customers
- Ability to communicate in multiple languages
- Commercial focus with a desire to exceed KPIs
How to apply: Apply online here
Closing date: 1 July 2025