Role: Guest Services Assistant
Hours: Between 8 and 16
Permanent
Job Overview
Responsible for providing an exceptional guest/customer experience at Liverpool ONE. As the main point of contact for face to face and switchboard guest enquiries, the Guest Services Assistant will work as part of a small team to provide proactive solutions, recommendations and personalised services to exceed guest expectations.
They will deliver daily operations and services out of the Information Centre, smoothly and at a consistent high level of presentation in line with Liverpool ONE brand values.
Whilst the Information Centre acts as the hub for Liverpool ONE services, the role is flexible and will involve providing visitors with a proactive customer service across the Liverpool ONE estate, anticipating customer needs and ensuring the best Liverpool ONE welcome.
Additionally, they will work as a team to build positive relations with brand partners, colleagues, service providers and Shopmobility ensuring high levels of engagement and brand presentation are maintained at all times.
What we are looking for
Qualifications: NVQ Customer Services – Desirable
Second language – Desirable
Availability across weekends, mornings, evenings and busy seasons (Easter Holidays, Summer Holidays, Christmas)
Flexible contract, minimum 8 hours, maximum 16 hours