Job Title: Guest Services Assistant
Job type: Part time
Hours per week: 8+ hours per week
Job overview:
- Responsible for providing an exceptional guest/customer experience at Liverpool ONE. As the main point of contact for face to face and switchboard guest enquiries, the Guest Services Assistant will work as part of a small team to provide proactive solutions, recommendations and personalised services to exceed guest expectations.
- They will deliver daily operations and services out of the Information Centre, smoothly and at a consistent high level of presentation in line with Liverpool ONE brand values.
- Whilst the Information Centre acts as the hub for Liverpool ONE services, the role is flexible and will involve providing visitors with a proactive customer service across the Liverpool ONE estate, anticipating customer needs and ensuring the best Liverpool ONE welcome.
- Additionally, they will work as a team to build positive relations with brand partners, colleagues, service providers and Shopmobility ensuring high levels of engagement and brand presentation are maintained at all times.
What we are looking for
Qualifications:
- NVQ Customer Services; Second language – Desirable
- Availability across weekends, mornings, evenings and busy seasons (Easter Holidays, Summer Holidays, Christmas)
- Various hourly contracts, minimum 8 hours maximum 16 hours.
Essential:
- Calm under pressure
- Able to demonstrate drive, resilience, innovation
Knowledge:
- Recognise what outstanding customer service looks like & how to influence it
- Liverpool City Region
Previous experience:
- Guest facing roles in Retail/leisure, Hotel or Tourism and Travel environments
How to apply: Apply online here
Closing date: 13 April 2026