Our friendly team are here to welcome and offer assistance to visitors across Liverpool ONE including support locating their favourite shops and services, plus helping with accessibility and other queries including the purchase of Liverpool ONE Gift Cards.
You will find the team both at the Information Centre and throughout Liverpool ONE, so be sure to say hello and our friendly team will help with any queries you may have.
Customer feedback is invaluable to us in helping to drive the continuous improvement of Liverpool ONE as a place to visit, and to fulfil our mission to provide the best experience in the UK.
If you have a question about Liverpool ONE or any feedback that you’d like to share, we would love to hear from you. You can speak with our dedicated on site Guest Services team, or email info.Liverpool-ONE@landsec.com
Lost Property
If you believe you have lost an item within Liverpool ONE, please log it on our quick and simple online form here. We will use the information you provide us to match with any property handed in and will contact you if we believe we have found your item.
We log all items lost in centre and use the NotLost system to manage our lost property enquiries and records.
Any lost property which is not claimed within 30 days of being found will be auctioned/donated to charity.
Share Your Feedback
We’d love to hear all about your visit – what made it great, and what we could do even better. Your feedback helps us make every experience one to smile about.
Share your feedback here for the chance to win £500 gift card.
Contact us for general enquiries
You can contact us on either info.Liverpool-ONE@landsec.com or 0151 232 3100.
Guest Services Hours
Monday: 09:00 – 20:00
Tuesday: 09:00 – 20:00
Wednesday: 09:00 – 20:00
Thursday: 09:00 – 20:00
Friday: 09:00 – 20:00
Saturday: 09:00 – 19:00
Sunday: 10:30 – 17:00Bank Holidays: 10:00 – 18:00.
