Accessibility facilities to help your visit
Liverpool ONE is on a journey working with partners, experts and visitors with accessibility needs, to make Liverpool ONE and the city as welcoming as possible.
If you require additional access assistance during your trip, please contact us in advance at info.Liverpool-one@landsec.com and our team will be happy to help.
Accessible and Stoma Friendly Toilets. Changing Places Facilities
You can find the toilets on 5 Wall Street within the Information Centre.
Opening times:
Monday-Friday: 09:00 – 20:00
Saturday: 09:00 – 19:00
Sunday: 10:30 – 17:00
Shopmobility
Liverpool Shopmobility supports people with mobility restrictions through the loan of mobility equipment.
You can find Shopmobility inside Q-Park on Level 3. Shopmobility opening times:
Monday: 10.00am – 5.00pm
Tuesday: CLOSED
Wednesday: 10.00am – 5.00pm
Thursday: 10.00am – 5.00pm
Friday: 10.00am – 5.00pm
Saturday: 10.00am – 5.00pm
Sunday: 11.00am – 5.00pmOpening times are subject to change, call 0151 707 0877 ahead of your visit.
Quiet Hour
Over 35 stores are now taking part in the Liverpool ONE Quiet Hour every Friday morning 10am-11am.
The Liverpool ONE Quiet Hour involves reduced or no music, reduced activities and activations and staff on hand to assist.
The introduction of the Liverpool ONE Quiet Hour is a proof of the ongoing commitment to enhance accessibility to make Liverpool ONE as welcoming as possible.
Sensory bags
Sensory bags are available to hire, for free, from Liverpool ONE Information Centre. Sensory bags include:
– Selection of maps and trails
– Selection of sensory toys
– Ear defenders
Sensory bags must be returned to the Liverpool ONE Information Centre on the same day of hire, and a waiver and T&Cs form needs to be filled out prior to hire.
Assistance available
The Information Centre is staffed by a friendly and knowledgeable team, able to assist with all types of visitor enquiry. You can find the information centre on 5 Wall Street.
Opening times: Monday-Friday: 09:00–20:00,
Saturday: 09:00–19:00, Sunday: 10:30–17:00.
Hearing Loop
The Liverpool ONE Information Centre is equipt with a hearing loop.
Convo (formerly SignLive)
Convo provides online video British Sign Language (BSL) interpreting services for Deaf and hard of hearing people from the Liverpool ONE Information Centre.
