Accessible and Stoma Friendly Toilets. Changing Facilities
You can find the toilets on 5 Wall Street within the Information Centre.
Opening times:
Monday-Friday: 09:00 – 20:00
Saturday: 09:00 – 19:00
Sunday: 10:30 – 17:00
Accessibility facilities to help your visit
Liverpool ONE is on a journey working with partners, experts and visitors with accessibility needs, to make Liverpool ONE and the city as welcoming as possible.
If you require additional access assistance during your trip, please contact us in advance at info.Liverpool-one@landsec.com and our team will be happy to help.
Shopmobility
Liverpool Shopmobility supports people with mobility restrictions through the loan of mobility equipment.
You can find Shopmobility inside Q-Park on Level 3. Shopmobility opening times:
Monday: 10.00am – 5.00pm
Tuesday: CLOSED
Wednesday: 10.00am – 5.00pm
Thursday: 10.00am – 5.00pm
Friday: 10.00am – 5.00pm
Saturday: 10.00am – 5.00pm
Sunday: 11.00am – 5.00pm
Quiet Hour
Over 35 stores are now taking part in the Liverpool ONE Quiet Hour every Friday morning 10am-11am.
The Liverpool ONE Quiet Hour involves reduced or no music, reduced activities and activations and staff on hand to assist.
The introduction of the Liverpool ONE Quiet Hour is a proof of the ongoing commitment to enhance accessibility to make Liverpool ONE as welcoming as possible.
Stores participating in the Liverpool ONE Quiet Hour
Apple
Bath & Body Works
BOSS
Boux Avenue
Build a Bear
Card Factory
Cass Art
Clarendon Fine Art
Dirty
Dr Martens
Ernest Jones
Everton Two
H Samuel
Hollister
Kiehl’s
KIKO MILANO
Kuoni
Lego Store
Levi’s
Lindt
MAC
Miniso
Molton Brown
Montirex
My Cookie Dough
Oliver Bonas
Penhaligon’s
Red Run
Specsavers
Superdrug
Superdry
SWATCH
Sweaty Betty
The Body Shop
The Fragrance Shop
The North Face
VANS
Victoria’s Secret
Sensory bags
Sensory bags are available to hire, for free, from Liverpool ONE Information Centre. Sensory bags include:
– Selection of maps and trails
– Selection of sensory toys
– Ear defenders
Sensory bags must be returned to the Liverpool ONE Information Centre on the same day of hire, and a waiver and T&Cs form needs to be filled out prior to hire.
T&Cs
– Sensory bags are to be rented out FREE of charge, but should be returned that same day, to the same location that you collected the bag, before leaving site. Phone details are provided so we can contact you to return.
– Due to the bag containing sensory toys of varied sizes, sensory bags are not be used by anyone under the age of 5 years old, and all users of the bags under the age of 16, must be supervised by an adult at all times when using.
– All items within the bags, are not to be placed near the face, nose, or mouth, and may pose a choking hazard.
– Liverpool ONE cannot guarantee bags will be available, and are rented out on a first come, first served basis.
– Correct and responsible usage of the sensory bags and their contents is the sole responsibility of the user, or their responsible adult. Liverpool ONE take no responsibility for the misuse of any items within the sensory bag, or the sensory bag itself.
Assistance available
The Information Centre is staffed by a friendly and knowledgeable team, able to assist with all types of visitor enquiry. You can find the information centre on 5 Wall Street.
Opening times: Monday-Friday: 09:00–20:00,
Saturday: 09:00–19:00, Sunday: 10:30–17:00.
SignLive
SignLive provides online video British Sign Language (BSL) interpreting services for Deaf and hard of hearing people from the Liverpool ONE Information Centre.
Apps to help you out
Liverpool ONE MyONE
The Liverpool ONE MyONE allows visitors to find out the most up to date directory of shops, restaurants, bars and entertainment venues at Liverpool ONE.
You’ll also be able to find the latest news, events, offers and competitions going on. Download the app today and never miss out anything!