我可以从什么时间开始排队？

• We do not permit queuing any earlier than 8am on Friday 12 December, as Liverpool ONE is an open air destination, subject to inclement weather. Queuing will NOT be permitted any earlier than this, and our security team will continue to monitor where queueing is attempted.

How old do I have to be to queue?

• Queuing is only permitted for those over the age of 16. Anyone under the age of 16, must be accompanied by a parent or guardian at all times. ID may be requested.

进入队列后可以离开吗？

• We do not recommend leaving the queue, as Liverpool ONE and POP MART take no responsibility for reserving your space.

是否有无障碍设施帮助我参观？

• If you require additional access assistance during your trip, please speak to a member of the Liverpool ONE or POP MART team on site. You can find more details regarding accessibility at Liverpool ONE here – https://www.liverpool-one.com/accessibility/

What toilet facilities will be available at Liverpool ONE.

• Our Liverpool ONE information centre toilets are open 9am – 8pm weekdays, 9am – 7pm Saturdays, and 10.30am – 5pm on Sundays. Our toilets include accessible toilet facilities and changing facilities.

我可以携带物品去排队吗？

• Please do not bring any items with you that you cannot take into the POP MART store. POP MART will not permit items such as, but not limited to, camping chairs, sleeping bags, large rucksacks or any other large items.

是否可以使用垃圾箱处理垃圾？

•  Any general waste can be disposed of via on-site bins. Please note, we cannot dispose of any electrical waste onsite, including non-recyclable items and appliances.

在排队期间，有哪些商店会对我开放？

• Our stores are open 10am – 8pm on weekdays, 10am – 7pm on Saturdays, and 11am – 5pm on Sunday.

Do you have a space for us to store items we cannot take into the POP MART store?

• No, we do not have a space for item storage. Please only bring items with you that you can take with you into the POP MART store.

现场是否有安保人员？

• Yes, POP MART will have security staff managing the queue, alongside our Liverpool ONE security team who will be on site. Liverpool ONE is not responsible for any belongings you have on site.

现场有急救人员吗？

• Yes, there will be a first aider on site as part of the POP MART team. If you require first aid, please speak to a member of the POP MART team. 

如果下雨会怎样？

• 由于我们是一个露天旅游景点，我们可能会受到恶劣天气条件的影响，包括下雨和炎热的天气。如果您希望加入排队队伍，请根据各种天气条件做好相应的计划，因为我们没有室内场地可供排队。

我可以把车停在哪里？

• Q Park have parking facilities available in Liverpool ONE. For more information, visit https://www.q-park.co.uk/en-gb/cities/liverpool/liverpool-one/

会有摄影活动吗？

• Yes, there will be both photography and videography across Liverpool ONE for the POP MART opening weekend.

如何前往Liverpool ONE？

• Liverpool ONE is located in the heart of the city centre, and is easily accessible via train, bus and car. You can find local transport information here https://www.liverpool-one.com/getting-here/.

Liverpool ONE 其他部分会向公众开放吗？

• Yes, the rest of the Liverpool ONE estate will open and operate as normal throughout the POP MART opening weekend. Our stores open 10am-8pm Monday – Friday, 10am-7pm Saturday, and 11am-5pm Sunday. Restaurants open 11am-11pm daily.

如果我失去了朋友/家人，该去哪里？

• 如果任何朋友或家人被认为走失或陷入困境，应立即通知Liverpool ONE 团队。您可以向附近的保安人员求助，或前往位于华尔街 5 号的Liverpool ONE 信息中心（Liverpool ONE Information Centre）寻找客户服务团队。

您的Liverpool ONE 团队会在现场帮助您解决任何问题吗？

• 是的，在整个开放期间，我们的游客服务团队都会在现场。他们可以在排队的人群中聊天，也可以在位于华尔街 5 号的Liverpool ONE 信息中心（Liverpool ONE Information Centre）工作。

我可以在现场为手机充电吗？

• Liverpool ONE没有手机充电设施。

我应该去哪里寻找失物？

• All lost property enquiries should be in writing to info.liverpool-one@landsec.com who will can offer assistance.

Can I bring food/drink with me? Please bring with you food/drink items if you wish. Please note, no alcohol is permitted to be consumed on the premises. All waste should be disposed of accordingly