– Working in cohesion with the salon manager to ensure overall performance of all areas of the business are achieved – Responsible for delivering and reporting revenue in both service and retail v target set by the salon manager – Managing daily revenue (bank deposits, payroll, opening and closing of business) – Excellent customer service delivering customer satisfaction at all times – Working with management to influence and monitor the session stylist team through performance, standards and training – Understanding all BOH functions – Inventory management – Maintain high standard of all areas of salon upkeep both front and back of house – To offer a strong knowledge of every service and product we represent – To ensure impeccable standards of merchandising and grooming guidelines are adhered to at all times by yourself and the team – To showcase the product range aiming to maximise every retail opportunity. – To build and maintain strong relationships with both management and session team within the salon and head office level – To be a charismatic influencer leaving a lasting impression with a view to building brand awareness – To identify customers needs and advise on solutions ensuring each opportunity is maximised – To have a professional and in-depth understanding of the range and every product we sell. – To build a strong loyal client base through excellent service we provide to every client. – To closely manage the salons retail / merchandising & stock – To monitor and report all inventory related issues to the salon manager. – To accurately complete all required reports on performance
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