What we’re doing to keep you safe

What we're doing to keep you safe

We are now open for shopping, dining and leisure! We are excited to welcome you back to Liverpool ONE.

Find out what we’re doing to make sure your Liverpool shopping experience is as safe as possible.

We thank our Clean Team for keeping you safe. Whilst Liverpool ONE is already known for being clean, safe and secure, we know that during this time, it’s important to go even further.

We want to assure our customers that they can feel safe when shopping.

Here’s what we’re doing:

We’re sanitising our escalators and hand rails every hour

From the famous zig-zag steps to all of the ways you move around Liverpool ONE, we’re sanitising escalators and hand rails every hour.

We’re continuing to sanitise our toilets

Toilets are located within the Information Centre on Wall Street. We’re keeping on top of cleanliness by ensuring our toilets are sanitised. Our toilets are open between the following times:

Monday – Friday 9.30am – 8pm
Saturday 9.30am – 7pm
Sunday 11am – 5pm

We’re sanitising our high touch areas at least 5 times a day

We’ve identified which parts of Liverpool ONE are visited the most, from lifts to ticket stations. We’re making sure these surfaces are sanitised at least 5 times a day.

Hand sanitiser units are located around Liverpool ONE

As well as being reassured that we’re taking care of surfaces and facilities, customers can use hand sanitiser stations for extra peace of mind. These will be located across Liverpool ONE, and clearly signposted.

We’ve been accredited with Visit England’s Good to Go Mark, meaning we’re doing everything we can to maintain a Covid Safe environment for our customers. Find out more by clicking here.

Face coverings must be worn in shops, unless you’re exempt.


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