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Information about compulsory face coverings

Face coverings must be worn in shops

From Friday 24 July, you'll need to wear a face mask or face covering in shops in England.

This means you must make sure you remember to bring one out with you, or purchase one from one of our vending machines. Otherwise, you won’t be able to enter our stores. You should also wear face coverings in enclosed areas in Liverpool ONE, as well as our takeaway brands.

Updated guidelines also mean that there are some additional places where you’ll need to wear a face covering from Saturday 8 August. Face coverings must be worn when you’re visiting ODEON,  unless you’re eating or drinking. In addition, if you’re visiting a salon or barbers for hair or beauty treatments, you must wear a face covering for the entirety of the time you’re not receiving the treatment. If you’re staying in one of our hotels, please follow UK Government guidelines and wear a face covering in public areas, like reception or the lobby.

You can face police fines of up to £100 if you don’t wear one. Also, you must continue to wear face coverings if you’re travelling in to the city on public transport.

Face coverings are intended to protect others because they cover the nose and mouth, the main sources of coronavirus transmission. Therefore, the more of us who wear face coverings, the more of us should be protected. At Liverpool ONE, we’re an open air environment. You don’t have to wear a mask outside, but you have to put your mask on to enter shops. This means you’ll have to practice extra care if you’re removing and replacing your mask. Sanitise your hands regularly, and be careful not to touch your face. Continue to practice social distancing and regular hand washing or sanitising.


Enclosed areas in Liverpool ONE

Even though Liverpool ONE is an outdoor retail area, some parts are fully or partially enclosed. This means that, due to government requirements, you’ll need to wear a face mask or covering in these areas.

These areas include:

  • The Galleria (where you find ODEON, Nando’s and more)
  • Liverpool ONE toilet facilities and foyer area
  • Entrances and exits to Q-Park

Collecting food to take away

You’ll need to make sure you’re wearing a mask when you’re collecting food to take away. You’re allowed to take your mask off if you’re sitting down to eat (otherwise, things could get tricky!) In addition to this, if you’re attending The Gym or ODEON, you won’t be required to wear a mask.


Why you might not be required to wear a face covering

There are a few exemptions to customers who have to wear a face covering. Shops won’t expect customers who have specific additional needs to wear a mask. However, for your comfort, you might wish to carry a face covering exemption card. These are available to purchase from the Hidden Disabilities website by clicking this link, and cost 55p plus postage.

Here are some reasons why customers might not be required to wear a mask:

  • You have a physical or mental illness or impairment, or a disability that means you’re not able to put on or wear a mask.
  • If putting a mask on or wearing a mask would cause severe distress.
  • You’re with someone who relies on lip reading for communication.
  • If you’re a child under 11 years old.

We urge all of our visitors to remember that not everyone is required to wear a mask, so you might see some people without. This doesn’t mean they don’t have a reason, so remember to be kind. In addition to this, store staff also aren’t required by law to wear face coverings.

If you’re deaf or hard of hearing

We appreciate that some people might find it more difficult to communicate if they rely on lip reading, facial expressions or clear sound. If you’re deaf or hard of hearing, you’re able to ask people to remove their masks if you’re having trouble understanding what they’re saying. Also, you can print off a card provided by Action on Hearing Loss. Click here to download the card and print at home.


Vending Machines

Buy a mask when you’re out and about from one of our PPE vending machines, located across Liverpool ONE. Our machines offer basic “medical style” masks, fashion styles, and hand sanitiser. Medical-style masks cost £1.95 for two, and fashion masks are £5.95 each.

a ppe vending machine at liverpool one


Read about what we’re doing to keep you safe here. Also, did you know we’re accredited by Visit England’s Good to Go scheme? Read about it here.


Be Patient, Be Kind, Be Responsible.

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