Click & Collect

Online shopping made even easier!

Due to extra measurements in place to maintain a COVID Safe environment, our Information Centre is currently closed. Some of the information on this page may be out of date.

Liverpool ONE offers a speedy, one-stop click and collect service from our Information Centre on Wall Street. Our convenient service means you will no longer have to wait in all day for your parcel or worry about missing that important delivery. Instead, you can take advantage of our secure and efficient service by visiting the Liverpool ONE Information Centre while you’re on your lunch or in shopping at the weekend, where you can collect your online shopping at a time that best suits you.

How it works

The Liverpool ONE Information Centre acts as a collection and return point for both DPD and Hermes services.

Collections

For Hermes and DPD services simply follow the collections process on the retailer’s website and choose Liverpool ONE as the collection location.

Returns

Hermes and DPD also offer return services from Liverpool ONE. Please follow the returns process on the retailer’s website, ensuring you select Liverpool ONE as the return location and that your parcel is correctly labelled, ready for return.

Information Centre opening hours

Monday – Friday: 9am – 8pm

Saturday: 9am – 7pm

Sunday: 10am – 5pm

Amazon Lockers

Take advantage of our Amazon Lockers when ordering from amazon.co.uk. You can collect or return your Amazon parcels from the self-service kiosks at any time, even after stores close. Find out more here.

Stores Click & Collect

Click here for a list of Liverpool ONE stores that offer Click & Collect.