Gift Card FAQs

Gift Card FAQs

Your gift their choice.

The Liverpool ONE Gift Card is a single loaded prepaid card that can be used to purchase gifts and services within most stores or restaurants located at Liverpool ONE.

What makes the Liverpool ONE Gift Card different from other gift cards?
Unlike a store Gift Card which limits you to purchases only at that store, the Liverpool ONE Gift Card can be used in any store, restaurant or leisure amenity in Liverpool ONE where MasterCard is accepted.

Where can I purchase the Liverpool ONE Gift Card?
The Gift Card can be purchased either in the Liverpool ONE Information Centre at 5 Wall Street, Liverpool, L1 8JQ or by clicking here.

Where can I spend my Liverpool ONE Gift Card?
You can spend your Liverpool ONE Gift Card in more than 160 places. There are a small number of businesses within Liverpool ONE which are unable to accept the Gift Card. These are:

  • Aleef
  • Banks and currency exchanges
  • Card Factory
  • Home Bargains
  • Kuoni
  • Turtle Bay

Is the Liverpool ONE Gift Card a credit card?
The Gift Card is a prepaid, single loaded card. It is not a credit card and you cannot reload your Gift Card with additional funds.

How much can I load onto a Liverpool ONE Gift Card?
Liverpool ONE Gift Cards can be loaded with any amount from £5 to £500.

Can I give the Liverpool ONE Gift Card to someone under the age of 18?
Yes, there are no age restrictions on the use of the Liverpool ONE Gift Card.

How much will it cost to process the order?
Gift Cards bought in the Information Centre cost nothing to process. However, if you purchase a Gift Card online, a delivery charge will apply.

What is the minimum order size, and what is the maximum order size?
You can order as many Gift Cards as you wish.

What payment options are available?
Cash is accepted for transactions up to the value of £250. We also accept all major credit and debit cards including Switch, Mastercard, Delta, Visa, Solo and Visa Electron. We do not accept American Express as a means of payment.

What if I want to buy something that costs more than the value of the Liverpool ONE Gift Card?
Your Gift Card can be used for full or part payment for purchases. If you wish to purchase an item which costs more than the value of your Gift Card, simply let the cashier know how much is on your card so that the difference is deducted before the Gift Card is swiped. For example, if you have a Gift Card with a value of £10 and wish to use it as a means of part payment for an item worth £30, the cashier needs to know the value of the card so that he/she can register that the outstanding £20 will be paid via a different method. If the cashier attempts to take full payment of £30 from a Gift Card with a value of only £10, the card will be declined.

How do I find out how much credit is on my Liverpool ONE Gift Card?
When you receive you Gift Card for the first time, the value on the card will be recorded on its wallet. If you lose track of how much you have spent, there are three ways to check your balance:

  1. Visit www.getmybalance.com and enter your card number into the search facility.
  2. Call the local rate phone number printed on the back of the Gift Card (24 hour service)
  3. Drop into the Liverpool ONE Information Centre on Wall Street and a member of our team will be happy to look up your balance.
  4. Scan the QR code on the back of the card with your Smart Phone.

Can I use my Liverpool ONE Gift Card at more than one retailer?
Yes, as long as there are sufficient funds remaining on the Gift Card.

Can I add more money to the Liverpool ONE Gift Card?
No, but you can purchase a new Gift Card from the Information Centre.

Can the Liverpool ONE Gift Card be replaced if lost or stolen?
Call the Customer Service local rate phone number on the reverse of the card to cancel the Gift Card as soon as you can. The line is open 24 hours a day, seven days a week. You will need to know your Gift Card number and provide proof of purchase so you will need to provide some details about the purchaser. You may also be required to provide additional information relating, for example, to when the Gift Card may have been used as well as its balance. After you cancel the Gift Card, you will be able to collect the replacement Gift Card from the Liverpool ONE Information Centre.

How long can I use the Liverpool ONE Gift Card?
Your Gift Card expires 12 months from the date of purchase. The purchase date will be recorded on the reverse of the Gift Card when it is bought.

What happens when I spend all the funds on my Liverpool ONE Gift Card?
Your Gift Card will no longer be accepted as a form of payment.

How will I know the original value of my Liverpool ONE Gift Card?
We provide a card sleeve on which a card’s original value will be recorded. You can also go to: www.getmybalance.com to check purchase date and value or scan the QR code on the back of the card with a Smart Phone.

Why do I need to keep track of my balance? Can the store tell me like they can on retailer gift cards?
Yes they can. If a store runs a one penny transaction on your Gift Card, its value will be recorded on the receipt and no money will be taken from your Gift Card. The remaining balance will also appear at the bottom of all till receipts.